This Privacy Policy describes how LocalPopCard ("LocalPopCard," "we," "us," or "our"), collects, uses, and protects information when you visit localpopcard.com (the "Site"), submit a reservation request, or otherwise communicate with us, including by text message (SMS).
1. Information We Collect
We collect information you provide directly to us, including when you submit a reservation request, create a customer portal account, or contact us. This may include:
- Contact information — your name, business name, email address, mailing address, and phone number.
- Reservation details — the town, advertising category, card slot, and related order information you select.
- Account information — login credentials if you create a customer portal account.
- Creative materials — logos, images, copy, and other assets you upload for your advertisement.
- Communications — the contents of messages you send us by email, web form, or text message.
We also automatically collect limited technical information when you use the Site, such as your IP address, browser type, device information, pages viewed, and referring URLs, primarily through analytics tools (see Cookies & Analytics below).
2. How We Use Information
We use the information we collect to:
- Process, confirm, and fulfill your reservation and advertising order;
- Communicate with you about your order, including design proofs, payment, and print and mailing status;
- Provide customer support and respond to your questions;
- Operate, maintain, and improve the Site and our services;
- Send transactional and customer-care text messages where you have opted in (see SMS / Text Messaging below);
- Detect, prevent, and address fraud, abuse, or technical issues; and
- Comply with applicable laws and enforce our Terms of Service.
3. SMS / Text Messaging
If you provide your mobile phone number through our reservation form or customer portal, you consent to receive transactional and customer-care text messages from LocalPopCard related to your order and service relationship. These messages may include reservation confirmations, design proof notifications, payment confirmations, print and mailing status updates, delivery notifications, and replies to your questions.
- Message frequency varies based on your order activity.
- Message and data rates may apply from your mobile carrier.
- To opt out at any time, reply STOP to any message. You will receive a confirmation and will no longer receive text messages from us.
- For help, reply HELP or contact us at (224) 222-1560 or info@localpopcard.com.
- Carriers are not liable for delayed or undelivered messages.
Your mobile information is never sold or shared for marketing
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors who support our services — such as customer service or messaging platform providers — is limited to what is necessary to deliver the messages you have requested. Text messaging originator opt-in data and consent are not shared with any third parties for any other purpose.
4. How We Share Information
We do not sell your personal information. We share information only in the following limited circumstances:
- Service providers — vendors that perform services on our behalf, such as our customer relationship management platform, messaging and email providers, hosting, payment processing, and our print and mail partners. These providers may access information only to perform their functions and are obligated to protect it.
- Order fulfillment — your advertisement creative is printed and mailed by our production partners as part of fulfilling your order.
- Legal compliance — when required by law, subpoena, or other legal process, or to protect the rights, property, or safety of LocalPopCard, our customers, or others.
- Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this Privacy Policy.
As stated above, mobile opt-in data and text messaging consent are never shared with third parties for marketing purposes.
5. Cookies & Analytics
We use cookies and similar technologies to operate the Site and understand how visitors use it. We use Google Analytics to collect aggregated, non-identifying usage statistics such as page views and traffic sources. You can control cookies through your browser settings; disabling cookies may affect some features of the Site.
6. Data Retention
We retain personal information for as long as needed to provide our services, fulfill the purposes described in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or de-identify it.
7. Your Choices & Rights
You may:
- Request access to, correction of, or deletion of the personal information we hold about you;
- Opt out of text messages by replying STOP, as described above;
- Unsubscribe from non-essential emails using the link in those emails; and
- Update your account information through your customer portal or by contacting us.
To exercise any of these choices, contact us at info@localpopcard.com. Depending on where you live, you may have additional rights under applicable state privacy laws.
8. Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Children's Privacy
The Site and our services are intended for businesses and individuals aged 18 and older. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Material changes will be communicated through the Site or by other appropriate means. Your continued use of the Site after changes take effect constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us at:
LocalPopCard
250 Parkway Dr, Suite 150
Lincolnshire, IL 60069
Email: info@localpopcard.com
Phone: (224) 222-1560